Delivery Policy

This Delivery Policy explains what you receive when you buy from Dune, how it is delivered, and how long it takes. It applies alongside our Terms of Service and Refund Policy.

1. Everything we sell is a digital service

Dune sells services, not physical goods. Nothing is shipped, and there are no delivery charges, customs duties, or postage. All work is delivered electronically — a live website published on the internet, access to accounts and profiles we set up on your behalf, and files or reports sent to the email address you give us.

2. What is delivered

• Website build: a completed website, published live at your chosen domain, together with the login details or access needed to use it.
• Online presence & Google visibility: your business profile and listings set up, verified where possible, and configured, with confirmation of what was done.
• Advertising management: campaigns planned, built, and launched in your own advertising accounts, plus ongoing management and reporting for each period you are billed for.
• Ongoing care: hosting, updates, and edits performed continuously for each billing period, with changes applied to your live site.

3. Timeframes

• Free demo: normally prepared within 1–3 business days of your request, at no cost and with no obligation.
• Website build: typically published live within 5–10 business days of your order being confirmed and payment received, provided we have the content and approvals we need from you.
• Online presence & Google visibility: normally set up within 5–10 business days. Some steps depend on third-party verification (for example, Google's own postcard or video verification of a business profile), which is controlled by that platform and can take longer.
• Advertising campaigns: normally built and submitted within 5 business days of receiving access to your accounts. Campaigns go live once the platform approves them, which is that platform's decision and timing, not ours.
• Ongoing care and edits: requests are acknowledged within 1 business day and routine edits are normally completed within 2 business days.

These are our normal working timeframes, not guarantees. If we expect to miss one, we will tell you and give you a revised date.

4. What we need from you

Delivery timeframes run from the point we have what we need to work: your content and business details, approval of the design, and any access we require (for example, to your domain, hosting, or advertising accounts). If those are outstanding, the timeframe pauses until they arrive. We will tell you clearly what is missing.

5. Delays

If delivery is delayed by something on our side, we will contact you with a revised date. Where a delay is caused by a third-party platform — domain registrars, hosting providers, Google, or Meta — we will keep you informed, but we do not control their timing or their decisions.

6. Confirmation of delivery

We confirm delivery in writing by email to the address on your order, including the live web address of your site or a summary of the work completed for the period. Please keep that confirmation — it is your record of what was delivered and when.

7. If something is wrong

If what you receive does not match what was agreed, contact us within 14 days of delivery and we will put it right. Refund eligibility is set out in our Refund Policy.

8. Where we deliver

Because our services are delivered online, we can work with clients in most countries. We do not provide services to any person or entity in a country, or on a list, subject to applicable sanctions or trade restrictions.

9. Contact

Questions about delivery, or need an update on your order? Contact us: