Terms of Service

These Terms of Service ("Terms") govern your access to and use of the websites, services, and deliverables provided by Dune ("Dune", "we", "us", or "our"). By requesting a demo, placing an order, or using our services, you ("you" or the "Client") agree to these Terms.

1. Who we are

Dune is a digital services business operating the website at dunesites.com. Our full business identity and registered details are set out at the end of these Terms, and our contact details are in section 15.

2. Our services

Dune provides digital services for local businesses, which may include the design and build of a website, setup of online presence and Google visibility, management of paid advertising campaigns (such as Google Ads and Meta Ads), and ongoing website care (hosting, updates, and edits). The specific services in your engagement are those described in your order or quote. We sell services only — there are no physical goods and nothing is shipped. See our Delivery Policy for what is delivered and when.

3. Demos, quotes and orders

We may prepare a free preview ("demo") of a proposed website at no cost and with no obligation. A demo is a design mock-up, not a live website, and it is not affiliated with or endorsed by any business shown in it unless that business has engaged us. Pricing is tailored to each business and is provided as a written quote. An order is formed when you accept a quote in writing and confirm you wish to proceed. The quote sets out the services, the price, and any recurring charges, and is the agreed price for that engagement.

4. Prices, currency and payment

• Currency. Unless your quote states otherwise, all prices are quoted and payable in US dollars (USD), and that is the currency in which your card or bank account will be charged. If your bank holds a different currency, it will convert the amount at its own rate and may add its own fee; we do not control or receive those charges.
• Taxes. Prices are stated exclusive of any applicable taxes unless otherwise noted. Where tax applies, it is shown as a separate line on your invoice.
• Payment methods. We accept bank transfer and major credit and debit cards, collected through our third-party payment provider. Other methods may be offered by agreement.
• Card details. Payments are processed by our payment provider on secure, encrypted infrastructure. Dune never sees or stores your full card number, expiry date, or security code. By paying, you also agree to that provider's terms.
• When payment is due. One-time build fees are due as stated in your quote, which may include a deposit before work begins and the balance on delivery. Recurring services are billed in advance for each period and continue until cancelled in accordance with these Terms.
• Invoices and receipts. We issue a written invoice for every charge and a receipt on payment, to the email address on your order.
• Late or failed payment. If a payment is not received when due, we may pause work and suspend the affected services after giving you written notice and a reasonable opportunity to pay.
• No surprise charges. We do not charge you anything that is not in your accepted quote or agreed by you in writing beforehand. Recurring charges only ever recur at the amount and interval stated in your quote.

5. Delivery

All services are delivered digitally. Our normal delivery timeframes, what we need from you, and how delivery is confirmed are set out in our Delivery Policy, which forms part of these Terms.

6. Your responsibilities

• Provide accurate, lawful content and information (text, images, logos, business details) and confirm you have the right to use it.
• Provide timely feedback, approvals, and any access we need to deliver the services.
• Ensure your use of the website and any advertising complies with applicable laws and the policies of relevant platforms (e.g. Google, Meta).
• Keep the contact details on your order current, so invoices, receipts, and delivery confirmations reach you.

7. Acceptable use

We provide services to lawful businesses only. We do not build, host, or advertise sites for illegal goods or services, or for any activity prohibited by our payment provider or by the card networks. We may decline or discontinue an engagement that falls into those categories, and we will refund any prepaid amount for work not yet performed if we do so.

8. Intellectual property

Upon full payment for a website build, you own the final delivered website content and design created specifically for you. Dune retains ownership of its underlying tools, templates, code frameworks, and know-how, and of any pre-existing or third-party materials (including stock assets and fonts, which remain subject to their own licences). We may reference your business and display the work in our portfolio unless you ask us in writing not to.

9. Third-party services

Our services rely on third-party platforms (such as hosting, payment processing, Google, and Meta). We are not responsible for those platforms' availability, policies, pricing, or decisions, including ad approvals or account actions taken by them.

10. Warranties and disclaimer

We provide our services with reasonable skill and care. Except as expressly stated, the services are provided "as is". We do not guarantee specific results, rankings, traffic, leads, sales, or advertising outcomes, as these depend on many factors outside our control. Figures shown on our website as examples or illustrations are exactly that, and are not a promise of results.

11. Limitation of liability

To the maximum extent permitted by law, Dune will not be liable for indirect, incidental, or consequential losses, or for loss of profits, revenue, data, or goodwill. Our total liability arising out of or relating to the services will not exceed the amount you paid to us for the services giving rise to the claim. Nothing in these Terms excludes liability that cannot lawfully be excluded.

12. Cancellation, refunds and termination

You may cancel a recurring service (such as a care plan or ad management) at any time; cancellation takes effect at the end of the current billing period and there is no cancellation fee. How to cancel, refund eligibility, and how long a refund takes are set out in our Refund & Cancellation Policy, which forms part of these Terms. We may suspend or terminate services for non-payment or breach of these Terms, after written notice.

13. Complaints and disputes

If something goes wrong, contact us first at [email protected] with "Complaint" in the subject line. We acknowledge complaints within 2 business days and aim to resolve them within 10 business days. If you are unhappy with a charge, please raise it with us before contacting your bank — it is almost always resolved faster, and we would rather fix the problem than dispute it.

14. Changes

We may update these Terms from time to time. The current version is always available on this page, and the "last updated" date shows when it last changed. Changes do not apply retrospectively to an order already accepted. Continued use of our services after a change means you accept the updated Terms.

15. Governing law

These Terms are governed by the laws of Georgia, and the courts of Tbilisi, Georgia have jurisdiction over any dispute arising from them, without regard to conflict-of-laws rules. This does not deprive you of the protection of any mandatory consumer law of the country in which you live.

16. Contact